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Customer Service

About this Job:

Objective: To serve as a Customer Service Representative at Pipestone Veterinary Services. This position will provide record keeping, clerical, scheduling, cash processing, and miscellaneous support roles to the clinic and health care team.

ESSENTIAL FUNCTIONS

  1. Provide quality client care to the patients and clients of Pipestone Veterinary Services. Ability to work with clients and patients in a friendly and professional manner. Tact and diplomacy is a must.
  2. Ability to courteously and professionally answer incoming telephone calls utilizing proper telephone etiquette and place outgoing calls responding to client’s needs.
  3. Schedule appointments; collect all necessary information concerning the patient and client. Prepare necessary paper work in advance
  4. Prepare for appointments by having record ready, forms prepared in advance of appointment when possible. Ensure all required forms are filled out and obtain necessary information.
  5. Client Check In — Greet clients in a professional manner, get client and / or patient to appropriate location in a timely manner.
  6. Discharge Patients — Ensure billings are complete, records updated, recheck appointments made, payment posted, and present clients with medications.
  7. Financial — collect payments at time of service, perform end of day responsibilities
  8. Client file management — follow up with clients after office visits, thank you’s, reminder cards, sympathy cards
  9. Clerical duties — perform various typical office clerical duties as requested by staff.
  10. Regular attendance and timeliness are an essential function in order to fulfill the requirements of this position.
  11. Frequent bending, standing for long periods, lifting inventory and transporting patients weighing up to 50 lbs.

MARGINAL FUNCTIONS

  1. Other clinic responsibilities — fill veterinary prescriptions, collect and set up various lab tests, unload supply deliveries, assist staff in handling patients, assist in cleaning rooms between appointments, and general cleaning as needed.
Requirement:

Education: A minimum of a High School Diploma

A college degree in Veterinary Assisting, Animal Science, Agriculture, or related field desired.

Experience: Prior experience in the Veterinary field required. Understanding of the operation of a multi-doctor veterinary clinic is desirable.

Skills: Exceptional customer service skills and ability to multitask in a fast-paced environment are a must. Strong interpersonal communication skills are important to be able to assess and relay the concerns and urgency of our clients’ pets needs to the other healthcare team members.

Training: Office Safety Orientation

Software — MAS, Cornerstone

Product/Equipment/Pipestone Protocol Training

Continuing education as appropriate

Additional Training as needed

Work Environment: Veterinary Clinic with steady volume of clients with small animals for treatment, grooming and boarding.

Physical Requirements: Standing, walking and ability to be on feet 8 to 10 hours per day

Frequent bending, reaching, squatting and kneeling

Frequent use of one or both hands/arms to grasp or pull

Frequent lifting of objects weighing 3-20 pounds

Occasional bending while pulling and/or lifting objects weighing up to 50 pounds, or requiring up to 50 pounds of force to move

Ability to communicate effectively both verbally and in writing

Ability to attend and participate in meetings of various lengths

Additional Requirements: Must be able to work variable day time hours Monday — Friday as scheduled as well as a rotational Saturday AM.

Must have valid drivers license and reliable transportation to get to work.
Must be willing to attend early morning or evening meetings

Salary:
How to apply:

Click HERE to fill out the online job application.

Click on the BLUE “Apply for this Job”button to email your resume. Please state Pipestone System and the job title as the subject of your email application.

For questions please call 507-825-2532 or 866-918-7378.